@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-border-style:solid;--tw-ordinal:initial;--tw-slashed-zero:initial;--tw-numeric-figure:initial;--tw-numeric-spacing:initial;--tw-numeric-fraction:initial;--tw-shadow:0 0 #0000;--tw-shadow-color:initial;--tw-shadow-alpha:100%;--tw-inset-shadow:0 0 #0000;--tw-inset-shadow-color:initial;--tw-inset-shadow-alpha:100%;--tw-ring-color:initial;--tw-ring-shadow:0 0 #0000;--tw-inset-ring-color:initial;--tw-inset-ring-shadow:0 0 #0000;--tw-ring-inset:initial;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring:where(:not(iframe)){outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.sr-only{clip-path:inset(50%);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.static{position:static}.container{width:100%}@media (min-width:40rem){.container{max-width:40rem}}@media (min-width:48rem){.container{max-width:48rem}}@media (min-width:64rem){.container{max-width:64rem}}@media (min-width:80rem){.container{max-width:80rem}}@media (min-width:96rem){.container{max-width:96rem}}.block{display:block}.hidden{display:none}.inline{display:inline}.list-item{display:list-item}.table{display:table}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.resize{resize:both}.border{border-style:var(--tw-border-style);border-width:1px}.italic{font-style:italic}.ordinal{--tw-ordinal:ordinal;font-variant-numeric:var(--tw-ordinal,) var(--tw-slashed-zero,) var(--tw-numeric-figure,) var(--tw-numeric-spacing,) var(--tw-numeric-fraction,)}.underline{text-decoration-line:underline}.shadow{--tw-shadow:0 1px 3px 0 var(--tw-shadow-color,#0000001a), 0 1px 2px -1px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}}.nav-section-label{color:#70899c;letter-spacing:.13em;text-transform:uppercase;padding:21px 11px 5px;font-size:9px;font-weight:800}.queues{padding-top:3px}.evaluation-label{border-top:1px solid #284052;margin-top:9px}.evaluation-link{width:100%}.toolbar button:disabled{opacity:.55}.toolbar .active-filter{color:#155fae;background:#edf5ff;border-color:#8db7e4}.toolbar-sort{border:1px solid var(--line);color:#445463;background:#fff;border-radius:6px;outline:none;min-width:150px;padding:0 10px}.global-notice{color:#6d5410;background:#fff8df;border-bottom:1px solid #ecdca1;justify-content:space-between;align-items:center;min-height:38px;padding:9px 24px;font-size:12px;display:flex}.global-notice button{color:inherit;cursor:pointer;background:0 0;border:0}.filter-bar{border-bottom:1px solid var(--line);background:#eef3f7;align-items:end;gap:12px;padding:11px 24px;display:flex}.filter-bar label,.review-form label,.modal label{color:#5a6977;gap:6px;font-size:11px;font-weight:650;display:grid}.filter-bar select,.review-form select,.review-form textarea,.modal input,.modal select,.modal textarea,.detail-actions select{color:var(--ink);background:#fff;border:1px solid #cbd5de;border-radius:6px;outline:none}.filter-bar select{min-width:180px;height:34px;padding:0 9px}.filter-bar button{color:#3e6f9e;cursor:pointer;background:0 0;border:0;height:34px;font-size:11px}.loading-state{height:calc(100vh - 156px);color:var(--muted);justify-content:center;align-items:center;gap:10px;font-size:13px;display:flex}.spin{animation:.9s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.detail-actions label{border:1px solid var(--line);background:#fff;border-radius:6px;align-items:center;gap:6px;height:34px;padding:0 8px;display:flex}.detail-actions select{border:0;max-width:180px;height:30px}.message.outgoing{border-left:3px solid #4f87c5}.avatar.agent{color:#176647;background:#dff3ea}.mail-body,.raw-mail pre{white-space:pre-wrap;overflow-wrap:anywhere;font:12px/1.65 var(--font-body);color:#354553}.internal-note{background:#fff8dc;border:1px solid #ebdda3;border-radius:7px;margin:0 26px 14px;padding:13px 15px}.internal-note strong{color:#79611a;font-size:11px}.internal-note p{white-space:pre-wrap;overflow-wrap:anywhere;margin:7px 0;font-size:12px;line-height:1.5}.internal-note small{color:#8f8152;font-size:10px}.empty-state{text-align:center;color:#81909c;flex-direction:column;justify-content:center;align-items:center;min-height:230px;padding:40px 26px;display:flex}.empty-state svg{margin-bottom:10px}.empty-state strong{color:#435361;font:700 14px var(--font-display)}.empty-state p{max-width:360px;margin:7px 0 0;font-size:12px;line-height:1.55}.demo-warning{color:#735814;background:#fff5d8;border-bottom:1px solid #ead99d;padding:8px 13px;font-size:10px}.evaluation-wrap{height:calc(100vh - 156px);padding:18px 22px 22px;overflow:hidden}.evaluation-stats{background:var(--line);border:1px solid var(--line);border-radius:8px 8px 0 0;grid-template-columns:repeat(4,minmax(0,1fr));gap:1px;height:70px;display:grid;overflow:hidden}.evaluation-stats span{background:#fff;justify-content:space-between;align-items:end;padding:12px 16px;display:flex}.evaluation-stats small{color:var(--muted);font-size:10px}.evaluation-stats strong{font:750 23px var(--font-display);color:#204b72}.bulk-review-bar{border-inline:1px solid var(--line);background:#f4f7fa;align-items:center;gap:8px;height:54px;padding:9px 12px;display:flex}.bulk-review-bar label{color:#455565;align-items:center;gap:7px;min-width:116px;font-size:11px;font-weight:650;display:flex}.bulk-review-bar input{accent-color:var(--blue)}.bulk-review-bar button,.bulk-review-bar select{color:#3d5264;background:#fff;border:1px solid #cbd5de;border-radius:6px;height:34px;font-size:11px}.bulk-review-bar button{cursor:pointer;align-items:center;gap:5px;padding:0 10px;display:flex}.bulk-review-bar button:disabled{opacity:.45;cursor:default}.bulk-review-bar select{min-width:105px;padding:0 7px}.bulk-review-bar .bulk-apply{background:var(--blue);border-color:var(--blue);color:#fff;font-weight:700}.bulk-divider{border-left:1px solid var(--line);height:24px;margin-inline:3px}.evaluation-grid{border:1px solid var(--line);border-radius:0 0 8px 8px;grid-template-columns:minmax(330px,38%) minmax(500px,62%);height:calc(100% - 124px);display:grid;overflow:hidden}.evaluation-list{border-right:1px solid var(--line);background:#f8fafb;overflow:auto}.evaluation-list-head{z-index:2;position:sticky;top:0}.evaluation-list-head>div{align-items:center;gap:5px;display:flex}.evaluation-list-head select,.evaluation-list-head button{border:1px solid var(--line);color:#566776;background:#fff;border-radius:5px;height:27px}.evaluation-list-head select{padding:0 5px;font-size:10px}.evaluation-list-head button{cursor:pointer;place-items:center;width:27px;padding:0;display:grid}.evaluation-list-head button:disabled{opacity:.35}.evaluation-row{border:0;border-bottom:1px solid var(--line);text-align:left;cursor:pointer;background:#fff;width:100%;padding:14px 38px 14px 20px;display:block;position:relative}.evaluation-checkbox{z-index:1;accent-color:var(--blue);position:absolute;top:16px;right:15px}.evaluation-row:hover,.evaluation-row.selected{background:#f1f7fe}.evaluation-row.selected:after{content:"";background:var(--blue);right:0;width:3px;position:absolute;inset-block:0}.evaluation-row>div{min-width:0}.evaluation-row h2{font:700 13px/1.35 var(--font-display);white-space:nowrap;text-overflow:ellipsis;margin:7px 0 4px;overflow:hidden}.evaluation-row p{color:#5f6f7d;white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:11px;overflow:hidden}.evaluation-row>div>small{color:#84919c;margin-top:8px;font-size:10px;display:block}.confidence-rail{width:5px;position:absolute;top:0;bottom:0;left:0}.confidence-rail.ticket{background:#23835f}.confidence-rail.ignore{background:#8a98a4}.confidence-rail.review,.confidence-rail.uncertain{background:#e4a42e}.decision-pill{border-radius:8px;padding:2px 6px;font-size:10px}.reviewed-mark{color:#438069;align-items:center;gap:3px;margin-left:auto;font-size:10px;display:flex}.evaluation-detail{background:#fff;padding-bottom:28px;overflow:auto}.evaluation-detail>header{border-bottom:1px solid var(--line);justify-content:space-between;gap:20px;padding:22px 26px 17px;display:flex}.evaluation-detail h2{font:750 20px/1.3 var(--font-display);margin:7px 0}.evaluation-detail header p{color:var(--muted);margin:0;font-size:11px}.confidence-score{text-align:right;min-width:74px}.confidence-score strong,.confidence-score small{display:block}.confidence-score strong{font:800 24px var(--font-display);color:#1c6a9f}.confidence-score small{color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-size:9px}.ai-audit{background:#f5f9fe;border:1px solid #d5e4f5;border-radius:8px;margin:18px 26px;overflow:hidden}.ai-audit>div{padding:13px 15px}.ai-audit>div+div{border-top:1px solid #dce8f5}.ai-audit small{color:#4f78a0;text-transform:uppercase;letter-spacing:.08em;font-size:9px;font-weight:800}.ai-audit p{color:#344c61;margin:5px 0 0;font-size:12px;line-height:1.55}.ai-audit footer{background:#edf5fd;border-top:1px solid #dce8f5;gap:6px;padding:9px 15px;display:flex}.ai-audit footer span{color:#4f6578;background:#fff;border:1px solid #d4e0ea;border-radius:10px;padding:3px 7px;font-size:9px}.raw-mail{margin:0 26px}.raw-mail .conversation-label{margin:20px 0 10px}.raw-mail pre{border:1px solid var(--line);background:#f8fafb;border-radius:7px;max-height:240px;margin:0;padding:14px;overflow:auto}.review-form{border-top:2px solid #244d70;margin:20px 26px 0;padding-top:17px}.review-form h3{font:750 14px var(--font-display);margin:0 0 13px}.review-fields{grid-template-columns:repeat(3,1fr);gap:10px;display:grid}.review-form select{height:36px;padding:0 8px}.review-form>label{margin-top:12px}.review-form textarea{resize:vertical;min-height:64px;padding:9px}.review-form .ticket-checkbox{grid-template-columns:auto 1fr;align-items:center;font-weight:500;display:flex}.review-form .ticket-checkbox input{accent-color:var(--blue)}.review-form>button{background:var(--blue);color:#fff;cursor:pointer;border:0;border-radius:6px;height:38px;margin-top:14px;padding:0 16px;font-weight:700}.review-form>button:disabled{opacity:.55}.modal-backdrop{z-index:50;background:#10233399;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.modal{background:#fff;border-radius:10px;width:min(620px,100%);max-height:calc(100vh - 40px);overflow:auto;box-shadow:0 24px 80px #0b1e2e55}.modal>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:start;padding:20px 22px;display:flex}.modal h2{font:750 21px var(--font-display);margin:5px 0 0}.modal header button{color:#70808d;cursor:pointer;background:0 0;border:0}.modal form{padding:20px 22px}.modal input,.modal select{height:39px;padding:0 10px}.modal textarea{resize:vertical;padding:10px}.modal form>label{margin-bottom:14px}.form-row{grid-template-columns:1fr 1fr;gap:12px;margin-bottom:14px;display:grid}.modal form footer{border-top:1px solid var(--line);justify-content:flex-end;gap:9px;margin-top:5px;padding-top:17px;display:flex}.modal form footer button{border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:6px;height:38px;padding:0 14px}.modal form footer .primary{background:var(--blue);border-color:var(--blue);color:#fff;font-weight:700}.toolbar-spacer{flex:1}.learning-wrap{height:calc(100vh - 156px);padding:20px 24px;overflow:auto}.learning-intro{color:#295f96;background:#edf5ff;border:1px solid #d3e4f7;border-radius:9px;align-items:flex-start;gap:14px;padding:18px 20px;display:flex}.learning-intro h2{font:750 16px var(--font-display);color:#234d76;margin:0 0 6px}.learning-intro p{color:#47637d;max-width:900px;margin:0;font-size:12px;line-height:1.55}.learning-intro small{color:#66809a;margin-top:8px;font-size:10px;display:block}.learning-metrics{grid-template-columns:repeat(4,1fr);gap:10px;margin-top:14px;display:grid}.learning-metrics span{border:1px solid var(--line);background:#fff;border-radius:8px;padding:15px 17px}.learning-metrics small,.learning-metrics strong{display:block}.learning-metrics small{color:var(--muted);font-size:10px}.learning-metrics strong{color:#204b72;font:750 23px var(--font-display);margin-top:6px}.learning-grid{grid-template-columns:1.2fr .9fr .9fr;gap:12px;margin-top:14px;display:grid}.learning-card{border:1px solid var(--line);background:#fff;border-radius:8px;overflow:hidden}.learning-card>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;min-height:48px;padding:12px 15px;display:flex}.learning-card>header.secondary{border-top:1px solid var(--line);margin-top:4px}.learning-card h3{font:700 12px var(--font-display);margin:0}.learning-card header small{color:var(--muted);font-size:9px}.learning-list{max-height:430px;overflow:auto}.learning-list article{border-bottom:1px solid #edf0f2;padding:12px 15px}.learning-list article>strong{font-size:11px;line-height:1.35;display:block}.learning-list article>p{color:var(--muted);margin:4px 0;font-size:10px}.learning-list article>div{gap:5px;margin:7px 0;display:flex}.learning-list article>div span{color:#315f88;background:#edf4fb;border-radius:9px;padding:2px 6px;font-size:9px}.learning-list article>small{color:#8a969f;font-size:9px}.learning-empty{color:var(--muted);margin:0;padding:18px;font-size:11px;line-height:1.5}.pattern-list>div{border-bottom:1px solid #edf0f2;justify-content:space-between;align-items:center;min-height:38px;padding:8px 14px;display:flex}.pattern-list span{color:#536573;align-items:center;gap:4px;font-size:10px;display:flex}.pattern-list strong{color:#275f8f;font-size:12px}.rule-list article{border-bottom:1px solid #edf0f2;grid-template-columns:1fr auto;gap:2px 9px;padding:11px 13px;display:grid}.rule-list article>div strong,.rule-list article>div small{display:block}.rule-list article>div strong{font-size:10px}.rule-list article>div small{color:var(--muted);margin-top:3px;font-size:9px}.rule-list article>span{font:750 14px var(--font-display);color:#277655}.rule-list article>em{color:#58816f;grid-column:1/-1;font-size:9px;font-style:normal}.rule-list article.disputed{background:#fff6e8}.rule-list article.disputed>span,.rule-list article.disputed>em{color:#a4620b}@media (max-width:1100px){.evaluation-wrap{padding:0}.evaluation-stats,.evaluation-grid{border-radius:0}.review-fields{grid-template-columns:1fr}.detail-actions{flex-wrap:wrap}.detail-actions .resolve{margin-left:0}.content-grid{grid-template-columns:minmax(330px,45%) minmax(430px,55%)}.bulk-review-bar{overflow-x:auto}.learning-grid{grid-template-columns:1fr 1fr}.rules-card{grid-column:1/-1}}@media (max-width:800px){.evaluation-grid{grid-template-columns:1fr;height:calc(100% - 174px)}.evaluation-detail{display:none}.evaluation-stats{grid-template-columns:repeat(2,1fr);height:120px}.bulk-review-bar{height:54px}.toolbar button:not(.new-ticket){padding:0 12px;font-size:0}.toolbar button svg{margin:0}.toolbar-sort{min-width:105px;max-width:125px}.form-row{grid-template-columns:1fr}.filter-bar{flex-wrap:wrap}.filter-bar select{min-width:140px}.learning-wrap{padding:12px}.learning-metrics,.learning-grid{grid-template-columns:1fr 1fr}.learning-intro p{font-size:11px}.rules-card{grid-column:1/-1}}.evaluation-row{content-visibility:auto;contain-intrinsic-size:auto 104px}.toolbar .active-filter{background:var(--primary-soft);color:var(--primary);border-color:#86bdb2}.global-notice{color:#674d0c;background:#fff6da;border-color:#ead795}.filter-bar{background:#eaf2f0}.filter-bar select,.review-form select,.review-form textarea,.modal input,.modal select,.modal textarea,.detail-actions select{border-color:var(--line);border-radius:8px}.filter-bar button{color:var(--primary)}.control-status:before,.control-priority:before{content:"";border-radius:50%;flex:none;width:7px;height:7px}.control-status.open:before{background:var(--status-open)}.control-status.assigned:before{background:var(--status-assigned)}.control-status.waiting_customer:before{background:var(--status-waiting-customer)}.control-status.resolved:before{background:var(--status-resolved)}.control-priority.low:before{background:var(--priority-low)}.control-priority.normal:before{background:var(--priority-normal)}.control-priority.high:before{background:var(--priority-high)}.control-priority.urgent:before{background:var(--priority-urgent)}.demo-warning{color:#684c0b;background:#fff3d2;border-color:#e8d08d}.evaluation-stats{background:var(--line);border-color:var(--line)}.evaluation-stats strong{color:var(--primary)}.bulk-review-bar{border-color:var(--line);background:#eaf2f0}.bulk-review-bar input,.evaluation-checkbox{accent-color:var(--primary)}.bulk-review-bar button,.bulk-review-bar select{border-color:var(--line);border-radius:8px}.bulk-review-bar .bulk-apply{background:var(--primary);border-color:var(--primary)}.bulk-review-bar .bulk-apply:hover{background:var(--primary-hover)}.bulk-review-bar .bulk-verdict{gap:8px;min-width:0}.bulk-verdict>span{white-space:nowrap}.bulk-verdict select{min-width:110px}.bulk-preserved{color:var(--muted);white-space:nowrap;margin-left:auto;font-size:10px}.evaluation-list{border-color:var(--line);background:#edf3f1}.evaluation-row{padding-left:42px}.evaluation-row:hover{background:#f2f8f6}.evaluation-row.selected{background:#e5f3f0;box-shadow:inset 0 0 0 1px #a9d4cc}.evaluation-row.selected:after{display:none}.confidence-dot{background:#8d9995;border-radius:50%;width:10px;height:10px;position:absolute;top:18px;left:19px;box-shadow:0 0 0 3px #edf1ef}.confidence-dot.ticket{background:#267754;box-shadow:0 0 0 3px #def0e6}.confidence-dot.ignore{background:#687570;box-shadow:0 0 0 3px #e8edeb}.confidence-dot.review,.confidence-dot.uncertain{background:#b4710d;box-shadow:0 0 0 3px #fff0cf}.decision-pill.ticket{color:#256b4c;background:#dff1e6}.decision-pill.ignore{color:#52615c;background:#e8edeb}.decision-pill.review{color:#855507;background:#fff0cf}.reviewed-mark{color:#36755d}.confidence-score strong{color:var(--primary)}.ai-audit{background:#edf7f4;border-color:#c9e5df}.ai-audit>div+div,.ai-audit footer{border-color:#d4e9e4}.ai-audit small{color:#3d776a}.ai-audit p{color:#34584f}.ai-audit footer{background:#e4f2ef}.review-form{border-color:var(--primary)}.review-form>button{background:var(--primary);border-radius:8px}.review-form>button:hover{background:var(--primary-hover)}.learning-intro{color:var(--primary);background:#e7f4f1;border-color:#c5e3dd}.learning-intro h2{color:var(--primary)}.learning-intro p{color:#41685e}.learning-intro small{color:#5a776f}.learning-metrics strong{color:var(--primary)}.learning-card{border-color:var(--line)}.learning-list article>div span{background:var(--primary-soft);color:var(--primary)}.pattern-list strong{color:var(--primary)}.rule-list article>span{color:#287756}.empty-state svg{color:#6f938a}.empty-state strong{color:#304c44}.message-attachments{border-top:1px solid var(--line);margin-top:14px;padding-top:12px}.message-attachments>header{color:#4f6962;align-items:center;gap:6px;margin-bottom:9px;display:flex}.message-attachments>header strong{font-size:10px}.attachment-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:8px;display:grid}.attachment-card{border:1px solid var(--line);min-width:0;color:var(--ink);background:#f7faf9;border-radius:9px;text-decoration:none;transition:border-color .15s,box-shadow .15s,transform .15s;position:relative;overflow:hidden}.attachment-card:hover{border-color:#8bbeb3;transform:translateY(-1px);box-shadow:0 5px 16px #0a463812}.attachment-card.file{align-items:center;gap:9px;min-height:58px;padding:9px 34px 9px 9px;display:flex}.attachment-card.image{grid-template-columns:86px minmax(0,1fr);min-height:74px;padding-right:30px;display:grid}.attachment-preview{background:#dfe9e6;min-height:74px;display:block;position:relative;overflow:hidden}.attachment-preview img{object-fit:cover}.attachment-file-icon{background:var(--primary-soft);width:38px;height:38px;color:var(--primary);border-radius:8px;place-items:center;display:grid}.attachment-file-icon svg{width:18px}.attachment-info{align-self:center;min-width:0}.attachment-card.image .attachment-info{padding:9px}.attachment-info strong,.attachment-info small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.attachment-info strong{font-size:10px}.attachment-info small{color:var(--muted);margin-top:5px;font-size:9px}.attachment-download{color:#658079;position:absolute;top:50%;right:10px;transform:translateY(-50%)}.raw-mail .message-attachments{margin-top:12px}.raw-mail .attachment-card{background:#fff}.modal .resolution-reasons{border:0;grid-template-columns:1fr 1fr;gap:9px 14px;margin:0 0 14px;padding:0;display:grid}.modal .resolution-reasons legend{color:#5a6977;margin-bottom:9px;padding:0;font-size:11px;font-weight:650}.modal .resolution-reasons label{color:var(--ink);cursor:pointer;align-items:center;gap:9px;font-size:12px;font-weight:500;display:flex}.modal .resolution-reasons input{width:15px;height:15px;accent-color:var(--blue);cursor:pointer;flex:none;margin:0;padding:0}.modal form footer .resolve-hint{color:var(--muted);margin-right:auto;font-size:10px}.modal form footer button:disabled{opacity:.5;cursor:default}@media (max-width:620px){.modal .resolution-reasons{grid-template-columns:1fr}.status-badge.waiting_customer{text-overflow:ellipsis;max-width:78px;overflow:hidden}.learning-metrics,.learning-grid{grid-template-columns:1fr}.rules-card{grid-column:auto}}.users-admin-wrap{background:#f3f7f6;height:calc(100vh - 156px);padding:20px 24px;overflow:auto}.users-overview{background:linear-gradient(135deg,#e4f3ef,#f5faf8);border:1px solid #c4ded8;border-radius:10px;justify-content:space-between;align-items:center;gap:24px;padding:18px 20px;display:flex}.users-overview>div{align-items:flex-start;gap:13px;display:flex}.users-overview-icon{background:var(--primary);color:#fff;border-radius:10px;place-items:center;width:42px;height:42px;display:grid}.users-overview h2{font:750 16px var(--font-display);color:var(--primary);margin:0 0 5px}.users-overview p{color:#567068;margin:0;font-size:11px}.users-overview dl{margin:0;display:flex}.users-overview dl div{border-left:1px solid #c5dbd6;min-width:105px;padding:0 15px}.users-overview dt{color:#6c817b;text-transform:uppercase;letter-spacing:.06em;font-size:9px}.users-overview dd{color:var(--primary);font:750 20px var(--font-display);margin:4px 0 0}.users-admin-grid{grid-template-columns:minmax(250px,300px) minmax(650px,1fr);gap:14px;margin-top:14px;display:grid}.user-create-card,.users-list-card{border:1px solid var(--line);background:#fff;border-radius:10px;overflow:hidden}.user-create-card>header,.users-list-card>header{border-bottom:1px solid var(--line);align-items:center;gap:10px;min-height:68px;padding:14px 16px;display:flex}.user-create-card>header svg{color:var(--primary)}.user-create-card h3,.users-list-card h3{font:750 13px var(--font-display);margin:0}.user-create-card p,.users-list-card p{color:var(--muted);margin:3px 0 0;font-size:10px}.user-create-card form{gap:13px;padding:16px;display:grid}.user-create-card label{color:#52665f;gap:6px;font-size:10px;font-weight:700;display:grid}.user-create-card input,.user-create-card select{border:1px solid var(--line);height:38px;color:var(--ink);background:#fff;border-radius:8px;padding:0 10px}.user-create-card button{background:var(--primary);color:#fff;cursor:pointer;border:0;border-radius:8px;height:39px;margin-top:3px;font-weight:750}.user-create-card button:disabled{opacity:.55}.users-list-card>header{justify-content:space-between}.users-list-card>header>span{color:var(--muted);text-transform:uppercase;letter-spacing:.05em;padding-right:128px;font-size:9px}.managed-user-list{max-height:calc(100vh - 340px);overflow:auto}.managed-user-row{border-bottom:1px solid #e9efed;grid-template-columns:36px minmax(180px,1fr) 150px 150px 100px;align-items:center;gap:10px;min-height:66px;padding:10px 14px;display:grid}.managed-user-row.inactive{opacity:.68;background:#f5f7f6}.managed-user-avatar{background:var(--secondary);width:34px;height:34px;color:var(--primary);font:750 11px var(--font-display);border-radius:9px;place-items:center;display:grid}.managed-user-identity{min-width:0}.managed-user-identity input{width:100%;color:var(--ink);font:700 11px var(--font-display);background:0 0;border:0;outline:none;padding:0}.managed-user-identity input:not(:disabled):focus{box-shadow:0 1px 0 var(--primary)}.managed-user-identity small{color:var(--muted);text-overflow:ellipsis;margin-top:4px;font-size:9px;display:block;overflow:hidden}.managed-user-row select{border:1px solid var(--line);color:#40554e;background:#fff;border-radius:7px;height:34px;padding:0 8px;font-size:10px}.last-login{color:#6f817b;font-size:10px}.managed-user-row>button{border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:7px;height:32px;font-size:9px;font-weight:700}.managed-user-row .deactivate-user{color:#9b493e}.managed-user-row .activate-user{color:#267053}.managed-user-row>button:disabled{color:#71817b;cursor:default}.profile small{white-space:nowrap}@media (max-width:1100px){.users-admin-grid{grid-template-columns:1fr}.managed-user-list{max-height:none}.users-overview{align-items:flex-start}.users-overview dl{display:none}}@media (max-width:800px){.users-admin-wrap{padding:12px}.managed-user-row{grid-template-columns:34px minmax(160px,1fr) 120px}.last-login,.managed-user-row>button{grid-column:2/-1}.users-list-card>header>span{display:none}}.detail-actions .danger{color:#a02121;background:#fdecec;border-color:#f0bcbc}.detail-actions .danger:hover:not(:disabled){background:#fbdede}.theme-switch{background:#0d4034;border:1px solid #2b5f51;border-radius:9px;grid-template-columns:repeat(3,1fr);gap:2px;margin-top:10px;padding:3px;display:grid}.sidebar-bottom .theme-switch button{color:#a9cbc4;font:650 9px var(--font-display);letter-spacing:.02em;text-align:center;cursor:pointer;background:0 0;border:0;border-radius:6px;flex-direction:column;align-items:center;gap:4px;padding:7px 3px;display:flex}.sidebar-bottom .theme-switch button:hover{color:#fff;background:#16594a}.sidebar-bottom .theme-switch button.active{background:var(--secondary);color:var(--primary)}.sidebar-bottom .theme-switch button svg{flex:none}@media (max-width:1000px){.theme-switch{grid-template-columns:1fr;gap:1px}.sidebar-bottom .theme-switch button span{display:none}.sidebar-bottom .theme-switch button{padding:7px 0}}.sidebar-bottom .profile{width:100%;color:inherit;text-align:left;cursor:pointer;background:0 0;border:0;border-top:1px solid #3a6d61;border-radius:0;margin-top:12px;padding:14px 9px}.sidebar-bottom .profile:hover{background:#16594a}.sidebar-bottom .profile.active{background:var(--secondary);color:var(--primary)}.sidebar-bottom .profile.active small{color:var(--primary)}.account-wrap{background:var(--paper);height:calc(100vh - 156px);padding:20px 24px;overflow:auto}.account-warning{color:#674d0c;background:#fff6da;border:1px solid #ead795;border-radius:9px;margin-bottom:14px;padding:11px 14px;font-size:11px}.account-warning code{font-size:10px}.account-grid{grid-template-columns:minmax(340px,1fr) minmax(320px,420px);align-items:start;gap:14px;display:grid}.account-card{background:var(--surface,#fff);border:1px solid var(--line);border-radius:10px;overflow:hidden}.account-card>header{border-bottom:1px solid var(--line);align-items:center;gap:11px;min-height:68px;padding:14px 16px;display:flex}.account-card>header svg{color:var(--primary);flex:none}.account-card h3{font:750 13px var(--font-display);margin:0}.account-card p{color:var(--muted);margin:3px 0 0;font-size:10px}.account-body{gap:13px;padding:16px;display:grid}.account-card button.primary{background:var(--primary);color:#fff;cursor:pointer;border:0;border-radius:8px;align-items:center;gap:6px;height:36px;padding:0 14px;font-size:11px;font-weight:700;display:inline-flex}.account-card button.primary:hover:not(:disabled){background:var(--primary-hover)}.account-card button:disabled{opacity:.55;cursor:not-allowed}.signature-preview{border:1px dashed var(--line);color:#17212b;background:#fff;border-radius:8px;padding:14px;font-size:12px;overflow:auto}.signature-preview img{max-width:100%;height:auto}.account-footer{justify-content:space-between;align-items:center;display:flex}.account-footer small{color:var(--muted);font-size:10px}.account-empty,.account-note{color:var(--muted);margin:0;font-size:11px;line-height:1.55}.account-missing{color:#a02121;background:#fdecec;border:1px solid #f0bcbc;border-radius:7px;margin:0;padding:9px 11px;font-size:11px;line-height:1.5}.account-verified{color:var(--primary);align-items:center;gap:6px;margin:0;font-size:11px;display:flex}.signature-paste{color:var(--muted);gap:6px;font-size:11px;font-weight:650;display:grid}.signature-paste span{align-items:center;gap:5px;display:flex}.signature-paste textarea{border:1px dashed var(--line);background:var(--surface-sunken,#f7f9fa);color:var(--ink);font:inherit;resize:none;border-radius:8px;outline:none;padding:9px 10px;font-weight:500}.signature-paste textarea:focus{border-color:var(--primary)}.signature-reread{color:var(--primary);cursor:pointer;background:0 0;border:0;justify-self:start;padding:0;font-size:10px;font-weight:650;text-decoration:underline}.account-form{gap:12px;display:grid}.account-form .form-row{margin-bottom:0}.signature-row{grid-template-columns:110px 1fr}.account-stamp{color:var(--muted);margin-left:auto;font-size:10px}.account-form label{color:var(--muted);gap:6px;font-size:11px;font-weight:650;display:grid}.account-form label small{font-weight:500}.account-form input{border:1px solid var(--line);background:var(--surface,#fff);height:38px;color:var(--ink);border-radius:8px;outline:none;padding:0 10px}.account-form input:read-only{opacity:.7}.account-form select{border:1px solid var(--line);background:var(--surface,#fff);height:38px;color:var(--ink);border-radius:8px;outline:none;padding:0 8px}.folder-create{align-items:center;gap:8px;margin-top:-4px;display:flex}.folder-create input{flex:1;min-width:0}.folder-create button{border:1px solid var(--line);height:38px;color:var(--primary);cursor:pointer;white-space:nowrap;background:0 0;border-radius:8px;align-items:center;gap:5px;padding:0 11px;font-size:11px;font-weight:650;display:inline-flex}.folder-create button:disabled{opacity:.5;cursor:not-allowed}.password-field{border:1px solid var(--line);background:var(--surface,#fff);height:38px;color:var(--muted);border-radius:8px;align-items:center;gap:8px;padding:0 10px;display:flex}.password-field input{background:0 0;border:0;flex:1;height:auto;padding:0}.account-actions{align-items:center;gap:12px;display:flex}.link-danger{color:#a02121;cursor:pointer;background:0 0;border:0;align-items:center;gap:5px;font-size:11px;font-weight:650;display:inline-flex}.inline-link{color:var(--primary);font:inherit;cursor:pointer;background:0 0;border:0;padding:0;font-weight:650;text-decoration:underline}@media (max-width:1100px){.account-grid{grid-template-columns:1fr}}@media (max-width:800px){.account-wrap{padding:12px}}.mail-editor{flex-direction:column;min-height:0;display:flex}.editor-toolbar{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:2px;padding:6px 9px;display:flex}.editor-toolbar button,.toolbar-attach{width:29px;height:29px;color:var(--muted);cursor:pointer;background:0 0;border:0;border-radius:6px;justify-content:center;align-items:center;display:inline-flex}.editor-toolbar button:hover,.toolbar-attach:hover{background:var(--primary-soft);color:var(--primary)}.toolbar-attach input{display:none}.toolbar-split{background:var(--line);width:1px;height:18px;margin:0 5px}.editor-surface{outline:0;min-height:210px;max-height:44vh;padding:14px;font-size:12px;line-height:1.5;overflow:auto}.editor-surface.dragging{background:var(--primary-soft);outline:2px dashed var(--primary);outline-offset:-6px}.editor-surface img{max-width:100%;height:auto}.editor-surface a{color:var(--primary)}.editor-surface blockquote{border-left:2px solid var(--line);color:var(--muted);margin:0 0 0 12px;padding-left:10px}.admira-signature{margin-top:14px}.editor-files{flex-wrap:wrap;gap:7px;padding:0 12px 11px;display:flex}.file-chip{border:1px solid var(--line);color:var(--ink);border-radius:15px;align-items:center;gap:5px;padding:5px 8px;font-size:10px;display:inline-flex}.file-chip small{color:var(--muted)}.file-chip button{color:var(--muted);cursor:pointer;background:0 0;border:0;padding:0;display:inline-flex}.file-chip button:hover{color:var(--red)}.composer-locked,.composer-hint{color:var(--muted);margin:0;padding:12px 14px;font-size:11px;line-height:1.55}.composer-hint{border-bottom:1px solid var(--line)}.composer-from{color:var(--muted);align-self:center;margin:0 10px;font-size:10px}.draft-sources{border-top:1px solid var(--line);gap:8px;padding:10px 14px;font-size:11px;line-height:1.5;display:grid}.draft-sources-summary{color:var(--primary);align-items:flex-start;gap:7px;margin:0;display:flex}.draft-sources-summary svg{flex:none;margin-top:2px}.draft-sources:not(.ok) .draft-sources-summary{color:var(--amber)}.draft-gaps{color:#684c0b;background:#fff3d2;border:1px solid #e8d08d;border-radius:6px;padding:8px 10px}.draft-gaps strong{align-items:center;gap:5px;display:flex}.draft-gaps ul{margin:4px 0 0;padding-left:18px}.draft-source-list{gap:5px;margin:0;padding:0;list-style:none;display:grid}.draft-source-list details{border:1px solid var(--line);border-radius:6px}.draft-source-list summary{cursor:pointer;align-items:baseline;gap:8px;padding:6px 9px;list-style:none;display:flex}.draft-source-list summary::-webkit-details-marker{display:none}.draft-source-kind{color:var(--primary);letter-spacing:.04em;text-transform:uppercase;flex:none;font-size:9px;font-weight:700}.draft-source-title{min-width:0;color:var(--ink);text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.draft-source-list details[open] .draft-source-title{white-space:normal}.draft-source-list summary small{color:var(--muted);flex:none}.draft-source-list details>p{color:var(--ink);white-space:pre-wrap;overflow-wrap:anywhere;margin:0;padding:0 9px 6px}.draft-source-meta{color:var(--muted);overflow-wrap:anywhere;justify-content:space-between;gap:8px;padding:0 9px 7px;font-size:10px;display:flex}.draft-source-meta a{color:var(--primary);flex:none;align-items:center;gap:4px;display:inline-flex}.draft-other-sources>summary{color:var(--muted);cursor:pointer}.draft-other-sources>.draft-source-list{margin-top:5px}.draft-question-list{gap:3px;margin:5px 0 0;padding-left:20px;display:grid}.draft-question-list li{color:var(--ink)}.draft-question-list small{color:var(--muted);margin-left:6px}.draft-variants{color:var(--ink);overflow-wrap:anywhere;margin:0;padding:0 9px 6px 26px}.draft-order{border:1px solid var(--line);border-radius:6px;flex-wrap:wrap;align-items:baseline;gap:8px;padding:6px 9px;display:flex}.draft-order small{color:var(--muted);flex:100%}.draft-source-meta span a{color:var(--primary)}.composer footer .send{align-items:center;gap:6px;margin-left:auto;display:inline-flex}.composer footer .ai-draft{align-items:center;gap:6px;display:inline-flex}.mail-body-html{font-size:12px;line-height:1.5}.mail-body-html img{max-width:100%;height:auto}.mail-body-html a{color:var(--primary)}.quote-toggle{color:#6a7c8a;cursor:pointer;background:#e4eaef;border:0;border-radius:8px;height:15px;margin:8px 0 0;padding:0 7px;line-height:1;display:block}.quote-toggle:hover{color:#40525f;background:#d5dee6}.quote-toggle.open{background:#d5dee6}.quote-toggle svg{width:14px;height:14px;display:block}.mail-quote{border-left:2px solid var(--line);color:#77848f;margin:10px 0 0;padding-left:10px;font-size:11px;line-height:1.55}.mail-quote img{max-width:100%;height:auto}.ticket-row .ticket-foot{flex-wrap:wrap}.ticket-foot .assignee-tag{max-width:150px;font-weight:650}.ticket-foot .assignee-tag svg{flex:none}.ticket-foot .assignee-tag em{text-overflow:ellipsis;white-space:nowrap;font-style:normal;overflow:hidden}.ticket-foot .assignee-tag.unassigned{color:#7d8f89;box-shadow:inset 0 0 0 1px var(--line);background:0 0;font-weight:400}.ticket-foot .assignee-tag.tone-1{color:#146150;background:#d7ede5}.ticket-foot .assignee-tag.tone-2{color:#215788;background:#dde9f7}.ticket-foot .assignee-tag.tone-3{color:#54428d;background:#e8e2f6}.ticket-foot .assignee-tag.tone-4{color:#7f550c;background:#fae6c8}.ticket-foot .assignee-tag.tone-5{color:#933a45;background:#f9dbdf}.ticket-foot .assignee-tag.tone-6{color:#1c5c6e;background:#d5eaf0}.list-more{border:1px dashed var(--line);width:calc(100% - 24px);color:var(--primary);font:650 11px var(--font-display);cursor:pointer;background:0 0;border-radius:8px;margin:10px 12px 14px;padding:10px 12px;display:block}.list-more:hover{background:var(--primary-soft)}.overview-wrap{background:var(--paper);height:calc(100vh - 156px);padding:20px 24px;overflow:auto}.overview-error{border:1px solid var(--priority-urgent);background:var(--priority-urgent-bg);color:var(--priority-urgent);border-radius:9px;align-items:center;gap:8px;padding:12px 14px;font-size:12px;display:flex}.overview-head{justify-content:space-between;align-items:center;gap:16px;margin-bottom:14px;display:flex}.overview-head h2{font:750 16px var(--font-display);color:var(--primary);margin:0 0 3px}.overview-head p{color:var(--muted);margin:0;font-size:11px}.overview-head label{border:1px solid var(--line);background:var(--surface,#fff);height:34px;color:var(--muted);border-radius:7px;align-items:center;gap:7px;padding:0 10px;display:flex}.overview-head select{color:var(--ink);font:inherit;background:0 0;border:0;height:30px;font-size:12px}.overview-tiles{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;display:grid}.overview-tile{border:1px solid var(--line);background:var(--surface,#fff);border-radius:9px;min-width:0;padding:14px 15px}.overview-tile span{color:var(--muted);align-items:center;gap:6px;font-size:10px;font-weight:650;display:flex}.overview-tile strong{color:var(--primary);font:750 24px var(--font-display);font-variant-numeric:tabular-nums;margin-top:7px;display:block}.overview-tile small{color:var(--muted);margin-top:4px;font-size:10px;line-height:1.35;display:block}.overview-tile.warn{border-color:var(--status-waiting-customer)}.overview-tile.warn strong{color:var(--status-waiting-customer)}.overview-tile.alert{border-color:var(--priority-urgent)}.overview-tile.alert strong{color:var(--priority-urgent)}.overview-grid{grid-template-columns:minmax(0,1fr) 300px;align-items:start;gap:14px;margin-top:14px;display:grid}.overview-card{border:1px solid var(--line);background:var(--surface,#fff);border-radius:10px;overflow:hidden}.overview-card>header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:12px;padding:14px 16px;display:flex}.overview-card h3{font:750 13px var(--font-display);color:var(--ink);margin:0 0 3px}.overview-card header p{color:var(--muted);margin:0;font-size:10px}.overview-card>footer{border-top:1px solid var(--line);color:var(--muted);padding:11px 16px;font-size:10px;line-height:1.5}.overview-legend{color:var(--muted);white-space:nowrap;gap:12px;margin:0;padding:0;font-size:10px;list-style:none;display:flex}.overview-legend li{align-items:center;gap:5px;display:flex}.overview-legend i,.overview-stack i{border-radius:3px;display:block}.overview-legend i{width:9px;height:9px}.overview-legend i.open,.overview-stack i.open{background:var(--status-open)}.overview-legend i.assigned,.overview-stack i.assigned{background:var(--status-assigned)}.overview-legend i.waiting,.overview-stack i.waiting{background:var(--status-waiting-customer)}.overview-scroll{overflow-x:auto}.overview-team table{border-collapse:collapse;font-variant-numeric:tabular-nums;width:100%;min-width:860px;font-size:11px}.overview-team th,.overview-team td{border-bottom:1px solid var(--line);text-align:left;vertical-align:middle;color:var(--ink);padding:10px 12px}.overview-team thead th{color:var(--muted);letter-spacing:.06em;text-transform:uppercase;white-space:nowrap;background:var(--surface-sunken,transparent);padding:9px 12px;font-size:9px;font-weight:800}.overview-team tbody th{font-weight:inherit}.overview-team tbody tr:hover{background:var(--primary-soft)}.overview-team tr.unassigned{background:var(--status-waiting-customer-bg)}.overview-team tr.inactive{opacity:.65}.overview-team tfoot th,.overview-team tfoot td{border-bottom:0;border-top:2px solid var(--line);font-weight:750}.overview-team td small{color:var(--muted);margin-left:4px;font-size:9px}.overview-team td.flag.alert{color:var(--priority-urgent);font-weight:750}.overview-person{align-items:center;gap:10px;min-width:170px;display:flex}.overview-person strong,.overview-person small{margin:0;display:block}.overview-person small{margin-top:2px;font-size:9px}.overview-avatar{background:var(--secondary);width:30px;height:30px;color:var(--primary);font:750 10px var(--font-display);border-radius:50%;flex:none;place-items:center;display:grid}.overview-load{align-items:center;gap:10px;min-width:150px;display:flex}.overview-load strong{min-width:22px;font:750 13px var(--font-display)}.overview-stack{flex:1;gap:2px;min-width:60px;height:8px;display:flex}.overview-stack i{min-width:4px;height:100%}.overview-open{border:1px solid var(--line);color:var(--primary);font:650 10px var(--font-display);cursor:pointer;white-space:nowrap;background:0 0;border-radius:6px;align-items:center;gap:5px;padding:6px 10px;display:inline-flex}.overview-open:hover:not(:disabled){background:var(--primary-soft)}.overview-open:disabled{opacity:.4;cursor:default}.overview-bars{gap:11px;margin:0;padding:12px 16px 16px;list-style:none;display:grid}.overview-bars li{color:var(--ink);grid-template-columns:1fr auto;gap:4px 10px;font-size:11px;display:grid}.overview-bars li div{background:var(--primary-soft);border-radius:4px;grid-area:2/1/auto/-1;height:7px;overflow:hidden}.overview-bars li i{background:var(--primary);border-radius:4px;height:100%;display:block}.overview-bars strong{font-variant-numeric:tabular-nums}.overview-empty{color:var(--muted);margin:0;padding:18px 16px;font-size:11px}.sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}@media (max-width:1100px){.overview-grid{grid-template-columns:1fr}.overview-wrap{height:auto;min-height:calc(100vh - 156px)}}@media (max-width:800px){.overview-wrap{padding:12px}.overview-head{flex-direction:column;align-items:stretch}.overview-card>header{flex-direction:column}}:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--primary:#5fd3ae;--primary-hover:#7ee0c0;--primary-soft:#173229;--secondary:#1f4d40;--primary-solid:#12876a;--primary-solid-hover:#16a081;--on-primary:#f0fffa;--ink:#e8f2ee;--muted:#93a8a1;--line:#27403a;--paper:#0e1917;--white:#16221f;--nav:#0a1a16;--surface:#16221f;--surface-raised:#1b2a26;--surface-sunken:#111b19;--green:#5fd3ae;--amber:#e0aa5c;--red:#ef8f8f;--status-open:#7cbfe8;--status-open-bg:#152e3c;--status-assigned:#b3a4ee;--status-assigned-bg:#241f3a;--status-waiting-customer:#e5b467;--status-waiting-customer-bg:#352810;--status-resolved:#63cf9c;--status-resolved-bg:#12301f;--priority-low:#7cb6e0;--priority-low-bg:#152a38;--priority-normal:#9db3ac;--priority-normal-bg:#1e2d29;--priority-high:#e0a05e;--priority-high-bg:#352712;--priority-urgent:#ef8b93;--priority-urgent-bg:#38191d}:root[data-theme=dark] .sidebar{background:var(--nav);color:#cfe3dd}:root[data-theme=dark] .brand{border-bottom-color:#1e3c34}:root[data-theme=dark] .brand-lockup small{color:#8fb5ac}:root[data-theme=dark] .nav-section-label{color:#7ea79d}:root[data-theme=dark] .evaluation-label{border-top-color:#1e3c34}:root[data-theme=dark] .queue{color:#c3d9d3}:root[data-theme=dark] .queue:hover{color:#fff;background:#13302a}:root[data-theme=dark] .queue.active{color:#8ee5c4;background:#1e4d40}:root[data-theme=dark] .queue.active:after{background:#5fd3ae}:root[data-theme=dark] .queue em{color:#8aa8a0}:root[data-theme=dark] .queue.active em{color:#062b22;background:#5fd3ae}:root[data-theme=dark] .theme-switch{background:#0f2b24;border-color:#22483d}:root[data-theme=dark] .sidebar-bottom .theme-switch button:hover{background:#183b32}:root[data-theme=dark] .sidebar-bottom .profile{border-top-color:#1e3c34}:root[data-theme=dark] .profile>span{color:#8ee5c4;background:#1e4d40}:root[data-theme=dark] .profile small{color:#8aa8a0}:root[data-theme=dark] .workspace{background:var(--paper)}:root[data-theme=dark] .topbar{background:var(--surface);border-color:var(--line)}:root[data-theme=dark] .system-state>span{background:#3fbf90;box-shadow:0 0 0 4px #123a2c}:root[data-theme=dark] .system-state b{color:#e8c67a;background:#3a2e10}:root[data-theme=dark] .toolbar{background:var(--surface-raised);border-color:var(--line)}:root[data-theme=dark] .toolbar label{background:var(--surface);color:var(--muted)}:root[data-theme=dark] .toolbar input{color:var(--ink);background:0 0}:root[data-theme=dark] .toolbar button,:root[data-theme=dark] .detail-actions button,:root[data-theme=dark] .toolbar-sort{background:var(--surface);border-color:var(--line);color:var(--ink)}:root[data-theme=dark] .toolbar button:hover{background:var(--primary-soft);border-color:#3b6b5e}:root[data-theme=dark] .toolbar .active-filter{background:var(--primary-soft);color:var(--primary);border-color:#3b6b5e}:root[data-theme=dark] .toolbar .new-ticket{color:var(--on-primary);background:var(--primary-solid);border-color:var(--primary-solid)}:root[data-theme=dark] .toolbar .new-ticket:hover{background:var(--primary-solid-hover);border-color:var(--primary-solid-hover)}:root[data-theme=dark] .topbar h1:after{background:var(--primary)}:root[data-theme=dark] .global-notice,:root[data-theme=dark] .demo-warning{color:#e8cd8d;background:#33290f;border-color:#4d3f18}:root[data-theme=dark] .composer-notice{color:#7fd8bd;background:#153029;border-color:#27473f}:root[data-theme=dark] .filter-bar{background:var(--surface-raised);border-color:var(--line)}:root[data-theme=dark] .filter-bar label,:root[data-theme=dark] .review-form label,:root[data-theme=dark] .modal label,:root[data-theme=dark] .user-create-card label{color:var(--muted)}:root[data-theme=dark] .filter-bar select,:root[data-theme=dark] .review-form select,:root[data-theme=dark] .review-form textarea,:root[data-theme=dark] .modal input,:root[data-theme=dark] .modal select,:root[data-theme=dark] .modal textarea,:root[data-theme=dark] .detail-actions select{background:var(--surface-raised);border-color:var(--line);color:var(--ink)}:root[data-theme=dark] .ticket-list,:root[data-theme=dark] .evaluation-list{background:var(--surface-sunken);border-color:var(--line)}:root[data-theme=dark] .list-head{background:var(--surface-raised);border-color:var(--line)}:root[data-theme=dark] .ticket-row,:root[data-theme=dark] .evaluation-row{background:var(--surface);border-bottom-color:var(--line);color:var(--ink)}:root[data-theme=dark] .ticket-row:hover,:root[data-theme=dark] .evaluation-row:hover{background:#1b2c28}:root[data-theme=dark] .ticket-row.selected,:root[data-theme=dark] .evaluation-row.selected{background:#1d3630;box-shadow:inset 0 0 0 1px #2f6b59}:root[data-theme=dark] .ticket-meta time,:root[data-theme=dark] .evaluation-row p,:root[data-theme=dark] .evaluation-row>div>small{color:var(--muted)}:root[data-theme=dark] .ticket-foot span{color:#a3bab3;background:#1e2d29}:root[data-theme=dark] .ticket-detail,:root[data-theme=dark] .evaluation-detail{background:var(--surface)}:root[data-theme=dark] .detail-head{background:var(--surface-raised)}:root[data-theme=dark] .detail-head h2{color:var(--ink)}:root[data-theme=dark] .detail-actions{border-color:var(--line)}:root[data-theme=dark] .detail-actions label{background:var(--surface);border-color:var(--line)}:root[data-theme=dark] .detail-actions .resolve{background:var(--primary-soft);color:var(--primary);border-color:#2f6b59}:root[data-theme=dark] .detail-actions .resolve:hover{background:#1d443a}:root[data-theme=dark] .detail-actions .danger{color:#f0a3a3;background:#3a1b1b;border-color:#5e2c2c}:root[data-theme=dark] .detail-actions .danger:hover:not(:disabled){background:#4a2222}:root[data-theme=dark] .ai-summary,:root[data-theme=dark] .ai-audit,:root[data-theme=dark] .learning-intro{background:#152e28;border-color:#27473f}:root[data-theme=dark] .ai-summary p,:root[data-theme=dark] .ai-audit p,:root[data-theme=dark] .learning-intro p{color:#bcd4cc}:root[data-theme=dark] .ai-summary small,:root[data-theme=dark] .learning-intro small,:root[data-theme=dark] .conversation-label{color:#8aa8a0}:root[data-theme=dark] .message{border-color:var(--line)}:root[data-theme=dark] .message.outgoing{background:#162723;border-color:#2f5a4e}:root[data-theme=dark] .avatar.customer{color:#a8c4d6;background:#213039}:root[data-theme=dark] .message header small{color:var(--muted)}:root[data-theme=dark] .mail-body,:root[data-theme=dark] .raw-mail pre,:root[data-theme=dark] .message p{color:#c8dad4}:root[data-theme=dark] .internal-note{background:#302810;border-color:#4a3d18}:root[data-theme=dark] .internal-note strong{color:#e4c47c}:root[data-theme=dark] .internal-note p{color:#ddd0ae}:root[data-theme=dark] .internal-note small{color:#a9975f}:root[data-theme=dark] .composer{box-shadow:none;border-color:#2f5a4e}:root[data-theme=dark] .composer-tabs{border-color:var(--line)}:root[data-theme=dark] .composer-tabs button{color:var(--muted)}:root[data-theme=dark] .composer-tabs button.active{color:var(--primary)}:root[data-theme=dark] .composer textarea{background:var(--surface);color:var(--ink)}:root[data-theme=dark] .composer footer{border-color:var(--line)}:root[data-theme=dark] .send,:root[data-theme=dark] .review-form>button,:root[data-theme=dark] .user-create-card button,:root[data-theme=dark] .bulk-review-bar .bulk-apply,:root[data-theme=dark] .modal form footer .primary,:root[data-theme=dark] .login-card form button{background:var(--primary-solid);border-color:var(--primary-solid);color:var(--on-primary)}:root[data-theme=dark] .send:hover,:root[data-theme=dark] .review-form>button:hover,:root[data-theme=dark] .bulk-review-bar .bulk-apply:hover,:root[data-theme=dark] .login-card form button:hover{background:var(--primary-solid-hover);border-color:var(--primary-solid-hover)}:root[data-theme=dark] .empty-state{color:#8aa8a0}:root[data-theme=dark] .empty-state strong{color:var(--ink)}:root[data-theme=dark] .empty-state svg{color:#4f8a7b}:root[data-theme=dark] .message-attachments{border-color:var(--line)}:root[data-theme=dark] .message-attachments>header{color:#8fbfa9}:root[data-theme=dark] .attachment-card{background:var(--surface-raised);border-color:var(--line);color:var(--ink)}:root[data-theme=dark] .attachment-card:hover{border-color:#3b6b5e;box-shadow:0 5px 16px #00000059}:root[data-theme=dark] .attachment-preview{background:#1c2b27}:root[data-theme=dark] .attachment-download{color:#7ea79d}:root[data-theme=dark] .raw-mail .attachment-card,:root[data-theme=dark] .evaluation-stats span{background:var(--surface)}:root[data-theme=dark] .bulk-review-bar{background:var(--surface-raised);border-color:var(--line)}:root[data-theme=dark] .bulk-review-bar label{color:var(--muted)}:root[data-theme=dark] .bulk-review-bar button,:root[data-theme=dark] .bulk-review-bar select,:root[data-theme=dark] .evaluation-list-head select,:root[data-theme=dark] .evaluation-list-head button{background:var(--surface);border-color:var(--line);color:var(--ink)}:root[data-theme=dark] .evaluation-grid,:root[data-theme=dark] .evaluation-detail>header{border-color:var(--line)}:root[data-theme=dark] .confidence-dot{background:#5c6f6a;box-shadow:0 0 0 3px #1e2d29}:root[data-theme=dark] .confidence-dot.ticket{background:#3fbf90;box-shadow:0 0 0 3px #133128}:root[data-theme=dark] .confidence-dot.ignore{background:#7d8f89;box-shadow:0 0 0 3px #1e2d29}:root[data-theme=dark] .confidence-dot.review,:root[data-theme=dark] .confidence-dot.uncertain{background:#d99b32;box-shadow:0 0 0 3px #352810}:root[data-theme=dark] .decision-pill.ticket{color:#63cf9c;background:#12301f}:root[data-theme=dark] .decision-pill.ignore{color:#a3bab3;background:#1e2d29}:root[data-theme=dark] .decision-pill.review{color:#e5b467;background:#352810}:root[data-theme=dark] .reviewed-mark{color:#63cf9c}:root[data-theme=dark] .ai-audit>div+div,:root[data-theme=dark] .ai-audit footer{border-color:#27473f}:root[data-theme=dark] .ai-audit small{color:#79b7a5}:root[data-theme=dark] .ai-audit footer{background:#132a25}:root[data-theme=dark] .ai-audit footer span{background:var(--surface);color:#a3bab3;border-color:#27473f}:root[data-theme=dark] .raw-mail pre{background:var(--surface-sunken);border-color:var(--line)}:root[data-theme=dark] .modal{background:var(--surface);box-shadow:0 24px 80px #00000080}:root[data-theme=dark] .modal>header,:root[data-theme=dark] .modal form footer{border-color:var(--line)}:root[data-theme=dark] .modal header button{color:var(--muted)}:root[data-theme=dark] .modal form footer button{background:var(--surface-raised);border-color:var(--line);color:var(--ink)}:root[data-theme=dark] .learning-metrics span,:root[data-theme=dark] .learning-card{background:var(--surface);border-color:var(--line)}:root[data-theme=dark] .learning-card>header,:root[data-theme=dark] .learning-card>header.secondary,:root[data-theme=dark] .learning-list article,:root[data-theme=dark] .pattern-list>div,:root[data-theme=dark] .rule-list article{border-color:var(--line)}:root[data-theme=dark] .learning-list article>small,:root[data-theme=dark] .pattern-list span{color:var(--muted)}:root[data-theme=dark] .rule-list article>span{color:#63cf9c}:root[data-theme=dark] .rule-list article>em{color:#8fbfa9}:root[data-theme=dark] .rule-list article.disputed{background:#2b2412}:root[data-theme=dark] .rule-list article.disputed>span,:root[data-theme=dark] .rule-list article.disputed>em{color:#e0a95e}:root[data-theme=dark] .users-admin-wrap{background:var(--paper)}:root[data-theme=dark] .users-overview{background:linear-gradient(135deg,#16302a,#12211e);border-color:#27473f}:root[data-theme=dark] .users-overview p{color:#9fb8b0}:root[data-theme=dark] .users-overview dl div{border-color:#27473f}:root[data-theme=dark] .users-overview dt{color:#8aa8a0}:root[data-theme=dark] .users-overview-icon{background:var(--primary-solid);color:var(--on-primary)}:root[data-theme=dark] .user-create-card,:root[data-theme=dark] .users-list-card{background:var(--surface);border-color:var(--line)}:root[data-theme=dark] .user-create-card>header,:root[data-theme=dark] .users-list-card>header,:root[data-theme=dark] .managed-user-row{border-color:var(--line)}:root[data-theme=dark] .user-create-card input,:root[data-theme=dark] .user-create-card select,:root[data-theme=dark] .managed-user-row select,:root[data-theme=dark] .managed-user-row>button{background:var(--surface-raised);border-color:var(--line);color:var(--ink)}:root[data-theme=dark] .managed-user-row.inactive{background:var(--surface-sunken)}:root[data-theme=dark] .managed-user-identity input{color:var(--ink)}:root[data-theme=dark] .last-login{color:var(--muted)}:root[data-theme=dark] .managed-user-row .deactivate-user{color:#ef9a92}:root[data-theme=dark] .managed-user-row .activate-user{color:#63cf9c}:root[data-theme=dark] .managed-user-row>button:disabled{color:#6d827c}:root[data-theme=dark] .login-page{background:var(--nav)}:root[data-theme=dark] .login-page:before,:root[data-theme=dark] .login-page:after{background:#5fd3ae14}:root[data-theme=dark] .login-card{background:var(--surface);box-shadow:0 8px 24px #00000073}:root[data-theme=dark] .login-card form label div{border-color:var(--line);color:var(--muted)}:root[data-theme=dark] .login-card input{color:var(--ink);background:0 0}:root[data-theme=dark] .login-card output{background:var(--primary-soft);color:var(--primary)}:root[data-theme=dark] .login-card output.error{color:#f0a3a3;background:#3a1b1b}:root[data-theme=dark] .login-note{color:var(--muted)}:root[data-theme=dark] .account-wrap{background:var(--paper)}:root[data-theme=dark] .account-warning{color:#e8cd8d;background:#33290f;border-color:#4d3f18}:root[data-theme=dark] .account-missing{color:#f0a3a3;background:#3a1b1b;border-color:#5e2c2c}:root[data-theme=dark] .account-card{background:var(--surface);border-color:var(--line)}:root[data-theme=dark] .account-card>header{border-color:var(--line)}:root[data-theme=dark] .account-card button.primary{background:var(--primary-solid);color:var(--on-primary)}:root[data-theme=dark] .account-card button.primary:hover:not(:disabled){background:var(--primary-solid-hover)}:root[data-theme=dark] .signature-paste textarea{background:var(--surface-sunken);color:var(--ink);border-color:#3b4a46}:root[data-theme=dark] .signature-preview{border-color:#3b4a46}:root[data-theme=dark] .account-form select,:root[data-theme=dark] .folder-create button{border-color:var(--line)}:root[data-theme=dark] .account-form select{background:var(--surface-raised);color:var(--ink)}:root[data-theme=dark] .account-form input,:root[data-theme=dark] .password-field{background:var(--surface-raised);border-color:var(--line);color:var(--ink)}:root[data-theme=dark] .link-danger{color:#ef9a92}:root[data-theme=dark] .sidebar-bottom .profile:hover{background:#183b32}:root[data-theme=dark] .sidebar-bottom .profile.active{color:#8ee5c4;background:#1e4d40}:root[data-theme=dark] .sidebar-bottom .profile.active small{color:#8ee5c4}:root[data-theme=dark] .editor-toolbar{border-color:var(--line)}:root[data-theme=dark] .editor-surface{background:var(--surface);color:var(--ink)}:root[data-theme=dark] .editor-surface.dragging{background:var(--primary-soft)}:root[data-theme=dark] .file-chip,:root[data-theme=dark] .composer-hint{border-color:var(--line)}:root[data-theme=dark] .draft-gaps{color:#e8cd8d;background:#33290f;border-color:#4d3f18}:root[data-theme=dark] .editor-surface :not(a),:root[data-theme=dark] .mail-body-html :not(a){color:var(--ink)!important}:root[data-theme=dark] .editor-surface a,:root[data-theme=dark] .mail-body-html a{color:var(--primary)!important}:root[data-theme=dark] .editor-surface [style*=border-top],:root[data-theme=dark] .mail-body-html [style*=border-top]{border-color:var(--line)!important}:root[data-theme=dark] .quote-toggle{background:#25403a;color:#9dc0b6!important}:root[data-theme=dark] .quote-toggle:hover,:root[data-theme=dark] .quote-toggle.open{background:#2f5a4e;color:#d7ece5!important}:root[data-theme=dark] .mail-quote{color:#93a5a0}:root[data-theme=dark] .editor-surface [style*=font-size\:8pt],:root[data-theme=dark] .mail-body-html [style*=font-size\:8pt]{color:#8fa39d!important}:root[data-theme=dark] .ticket-foot .assignee-tag.unassigned{color:#839892;box-shadow:inset 0 0 0 1px var(--line);background:0 0}:root[data-theme=dark] .ticket-foot .assignee-tag.tone-1{color:#7fd0b7;background:#17352d}:root[data-theme=dark] .ticket-foot .assignee-tag.tone-2{color:#8dc0e8;background:#152c3d}:root[data-theme=dark] .ticket-foot .assignee-tag.tone-3{color:#b3a4e2;background:#262142}:root[data-theme=dark] .ticket-foot .assignee-tag.tone-4{color:#e0b46f;background:#372a14}:root[data-theme=dark] .ticket-foot .assignee-tag.tone-5{color:#e59ea7;background:#381e24}:root[data-theme=dark] .ticket-foot .assignee-tag.tone-6{color:#8ac8d6;background:#123038}:root[data-theme=dark] .modal .resolution-reasons legend,:root[data-theme=dark] .modal form footer .resolve-hint{color:var(--muted)}:root[data-theme=dark] .modal .resolution-reasons label{color:var(--ink)}:root[data-theme=dark] .modal .eyebrow{color:var(--primary)}:root{--font-body:Inter,"Segoe UI",Arial,sans-serif;--font-display:Manrope,"Segoe UI",Arial,sans-serif}.composer-notice{color:#1e7253;background:#edf7f2;border-top:1px solid #d8ece3;padding:7px 14px;font-size:11px}.composer button:disabled,.detail-actions button:disabled{opacity:.55;cursor:not-allowed}:root{--ink:#17212b;--muted:#667382;--line:#dce3e9;--paper:#f5f7f9;--white:#fff;--nav:#122333;--blue:#0f68d6;--blue-soft:#eaf3ff;--green:#16845b;--amber:#b56a0a;--red:#c64545}*{box-sizing:border-box}html,body{background:var(--paper);min-height:100%;color:var(--ink);font-family:var(--font-body),sans-serif;margin:0}button,input,textarea{font:inherit}.app-shell{grid-template-columns:228px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{background:var(--nav);color:#d9e5ee;flex-direction:column;height:100vh;padding:24px 14px 16px;display:flex;position:sticky;top:0}.brand{border-bottom:1px solid #284052;align-items:center;gap:12px;height:64px;padding:0 9px 20px;display:flex}.brand-mark{color:#fff;width:34px;height:34px;font:800 19px var(--font-display);background:#2e80df;border-radius:7px;place-items:center;display:grid}.brand strong{letter-spacing:.11em;font:800 15px var(--font-display);display:block}.brand small{color:#8fa4b5;margin-top:2px;display:block}.queues{gap:4px;padding-top:24px;display:grid}.queue,.sidebar-bottom button{color:inherit;cursor:pointer;text-align:left;background:0 0;border:0;border-radius:6px;align-items:center;gap:10px;padding:9px 11px;display:flex}.queue span{flex:1}.queue em{color:#9fb1bf;font-size:12px;font-style:normal}.queue.active{color:#fff;background:#22425f}.queue.active em{color:#fff;background:#0f68d6;border-radius:10px;padding:1px 7px}.sidebar-bottom{gap:2px;margin-top:auto;display:grid}.sidebar-bottom>button{color:#aabac7}.profile{border-top:1px solid #284052;align-items:center;gap:10px;margin-top:12px;padding:16px 7px 0;display:flex}.profile>span{color:#155fae;background:#d8eaff;border-radius:50%;place-items:center;width:31px;height:31px;font-size:12px;font-weight:700;display:grid}.profile div{flex:1;min-width:0}.profile strong,.profile small{display:block}.profile strong{font-size:13px}.profile small{color:#8fa4b5;margin-top:2px;font-size:11px}.workspace{min-width:0}.topbar{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;height:88px;padding:18px 26px;display:flex}.topbar h1{font:700 22px var(--font-display);margin:0}.topbar p{color:var(--muted);text-transform:capitalize;margin:5px 0 0;font-size:12px}.system-state{color:var(--green);align-items:center;gap:7px;font-size:12px;display:flex}.system-state>span{background:#28ae77;border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 4px #e1f6ed}.system-state b{color:#7d5900;letter-spacing:.06em;background:#fff3c7;border-radius:4px;margin-left:8px;padding:4px 7px;font-size:10px}.toolbar{border-bottom:1px solid var(--line);gap:10px;height:68px;padding:12px 24px;display:flex}.toolbar label{border:1px solid var(--line);color:#7a8792;background:#fff;border-radius:6px;flex:1;align-items:center;gap:9px;max-width:600px;padding:0 12px;display:flex}.toolbar input{width:100%;color:var(--ink);border:0;outline:0}.toolbar button,.detail-actions button{border:1px solid var(--line);cursor:pointer;background:#fff;border-radius:6px;align-items:center;gap:7px;padding:0 14px;display:flex}.toolbar .new-ticket{background:var(--blue);color:#fff;border-color:var(--blue);font-weight:650}.content-grid{grid-template-columns:minmax(390px,42%) minmax(500px,58%);height:calc(100vh - 156px);display:grid}.ticket-list{border-right:1px solid var(--line);background:#f8fafb;overflow:auto}.list-head{border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;height:46px;padding:0 18px;display:flex}.list-head span{font:700 13px var(--font-display)}.list-head small{color:var(--muted)}.ticket-row{border:0;border-bottom:1px solid var(--line);text-align:left;cursor:pointer;background:#fff;width:100%;padding:15px 17px 14px 20px;display:flex;position:relative}.ticket-row:hover,.ticket-row.selected{background:#f3f8ff}.ticket-row.selected:after{content:"";background:var(--blue);width:3px;position:absolute;top:0;bottom:0;right:0}.sla{background:#9ba6af;width:4px;position:absolute;top:0;bottom:0;left:0}.sla.high,.sla.urgent{background:var(--red)}.sla.low{background:#76a6d8}.ticket-main{width:100%;min-width:0}.ticket-meta{align-items:center;gap:8px;display:flex}.ticket-meta strong{color:#356a9e;font:700 11px var(--font-display);letter-spacing:.04em}.ticket-meta time{color:#82909c;margin-left:auto;font-size:11px}.priority{color:#53606c;background:#eef1f4;border-radius:3px;padding:2px 6px;font-size:10px}.priority.high{color:#a63831;background:#ffe9e7}.priority.low{color:#3972a8;background:#eaf3ff}.ticket-row h2{font:700 14px/1.35 var(--font-display);white-space:nowrap;text-overflow:ellipsis;margin:7px 0 5px;overflow:hidden}.ticket-row p{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;margin:0;font-size:11px;overflow:hidden}.ticket-foot{align-items:center;gap:8px;margin-top:11px;display:flex}.ticket-foot span{color:#5d6c79;background:#f0f3f5;border-radius:3px;align-items:center;gap:4px;padding:3px 6px;font-size:10px;display:flex}.ticket-detail{background:#fff;padding-bottom:34px;overflow:auto}.detail-head{justify-content:space-between;padding:22px 26px 16px;display:flex}.detail-head .eyebrow,.modal .eyebrow{color:#4c72a0;text-transform:uppercase;letter-spacing:.06em;font-size:11px}.detail-head h2{font:750 22px/1.25 var(--font-display);margin:7px 0}.detail-head p{color:var(--muted);margin:0;font-size:12px}.detail-head>button{color:#73808a;background:0 0;border:0}.detail-actions{border-bottom:1px solid var(--line);gap:8px;padding:0 26px 18px;display:flex}.detail-actions button{height:34px;font-size:12px}.detail-actions .resolve{color:#13734e;background:#ebf8f2;border-color:#b9e4d1;margin-left:auto}.ai-summary{background:#f2f7ff;border:1px solid #dbe9fb;border-radius:7px;gap:11px;margin:20px 26px;padding:14px;display:flex}.ai-summary strong{font:700 12px var(--font-display)}.ai-summary p{color:#405161;margin:5px 0;font-size:12px;line-height:1.55}.ai-summary small{color:#718499;font-size:10px}.conversation-label{font:700 11px var(--font-display);text-transform:uppercase;color:#71808d;letter-spacing:.06em;align-items:center;gap:12px;margin:22px 26px 14px;display:flex}.conversation-label hr{border:0;border-top:1px solid var(--line);flex:1}.message{border:1px solid var(--line);border-radius:7px;margin:0 26px 18px;padding:16px}.message header{align-items:center;gap:10px;margin-bottom:16px;display:flex}.avatar{border-radius:50%;place-items:center;width:34px;height:34px;font-size:11px;font-weight:700;display:grid}.avatar.customer{color:#3f5c74;background:#e8eef3}.message header strong,.message header small{display:block}.message header strong{font-size:12px}.message header small{color:#84909b;margin-top:2px;font-size:10px}.message p{color:#354553;font-size:12px;line-height:1.6}.order-card{border:1px solid var(--line);border-radius:7px;margin:0 26px 20px;padding:14px 16px}.order-card header{justify-content:space-between;align-items:center;display:flex}.order-card header span,.order-card header strong{display:block}.order-card header span{color:var(--muted);text-transform:uppercase;font-size:10px}.order-card header strong{margin-top:3px;font-size:14px}.order-card .paid{color:#17734f;background:#def5e9;border-radius:10px;padding:4px 8px;font-size:10px}.order-grid{border-top:1px solid var(--line);grid-template-columns:repeat(3,1fr);margin-top:12px;padding-top:12px;display:grid}.order-grid span{color:var(--muted);font-size:10px}.order-grid strong{color:var(--ink);margin-top:4px;font-size:11px;display:block}.composer{border:1px solid #b7c6d4;border-radius:7px;margin:0 26px;box-shadow:0 4px 14px #1c34450c}.composer-tabs{border-bottom:1px solid var(--line);height:39px;display:flex}.composer-tabs button{color:#657583;background:0 0;border:0;align-items:center;gap:6px;padding:0 14px;font-size:11px;display:flex}.composer-tabs button.active{color:#135fae;border-bottom:2px solid var(--blue)}.composer textarea{resize:vertical;border:0;outline:0;width:100%;height:95px;padding:14px;font-size:12px}.composer footer{border-top:1px solid var(--line);padding:9px;display:flex}.composer footer button{border:0;border-radius:5px;padding:8px 11px;font-size:11px;font-weight:650}.ai-draft{color:#3f6d9e;background:#eef5fd;align-items:center;gap:6px;display:flex}.send{background:var(--blue);color:#fff;margin-left:auto}.empty{text-align:center;color:var(--muted);padding:50px 20px;font-size:13px}@media (max-width:1000px){.app-shell{grid-template-columns:72px minmax(0,1fr)}.brand span:last-child,.queue span,.queue em,.sidebar-bottom>button,.profile div,.profile svg{display:none}.brand{justify-content:center;padding-inline:0}.queue{justify-content:center}.content-grid{grid-template-columns:1fr}.ticket-detail{display:none}}@media (max-width:640px){.app-shell{display:block}.sidebar{flex-direction:row;align-items:center;height:58px;padding:8px 12px;position:static}.brand{border:0;height:auto;padding:0}.queues,.sidebar-bottom{display:none}.topbar{height:72px;padding:13px 16px}.topbar h1{font-size:18px}.system-state{font-size:0}.toolbar{padding:10px 12px}.toolbar>button{display:none}.content-grid{grid-template-columns:1fr;height:calc(100vh - 130px)}.ticket-list{border:0}}.login-page{background:radial-gradient(circle at 75% 20%,#e4f0fd 0,#0000 32%),#f3f6f8;place-items:center;min-height:100vh;padding:24px;display:grid}.login-card{border:1px solid var(--line);background:#fff;border-radius:10px;width:min(430px,100%);padding:34px;box-shadow:0 20px 60px #19354a18}.login-brand{align-items:center;gap:10px;display:flex}.login-brand>span{background:var(--blue);color:#fff;border-radius:6px;place-items:center;width:32px;height:32px;font-weight:800;display:grid}.login-brand strong,.login-brand small{display:block}.login-brand strong{font:800 14px var(--font-display);letter-spacing:.1em}.login-brand small{color:var(--muted);font-size:10px}.login-card h1{font:750 25px var(--font-display);margin:12px 0 8px}.login-card>p{color:var(--muted);margin:0 0 25px;font-size:13px;line-height:1.6}.login-card form label{font-size:12px;font-weight:650}.login-card form label div{border:1px solid var(--line);color:#72818e;border-radius:6px;align-items:center;gap:8px;height:44px;margin-top:7px;padding:0 11px;display:flex}.login-card input{border:0;outline:0;width:100%}.login-card form button{background:var(--blue);color:#fff;border:0;border-radius:6px;width:100%;height:44px;margin-top:14px;font-weight:700}.login-card output{color:#1e7253;background:#edf7f2;border-radius:5px;margin-top:14px;padding:10px;font-size:12px;display:block}.login-note{text-align:center;color:#8a96a1;margin-top:28px;display:block}.login-card output.error{color:#a23c36;background:#fff0ef}.login-card input:disabled,.login-card button:disabled{opacity:.65;cursor:wait}:root{--primary:#0a4638;--primary-hover:#073a2f;--primary-soft:#e7f4f1;--secondary:#cbe9e3;--ink:#142620;--muted:#5d706a;--line:#d5e2de;--paper:#f3f7f6;--white:#fff;--nav:#0a4638;--blue:var(--primary);--blue-soft:var(--primary-soft);--green:#287756;--amber:#9b6107;--red:#b93c42;--status-open:#276a91;--status-open-bg:#e4f0f6;--status-assigned:#6b53a0;--status-assigned-bg:#eee9f8;--status-waiting-customer:#986013;--status-waiting-customer-bg:#fff0d2;--status-resolved:#2b7047;--status-resolved-bg:#e1f1e7;--priority-low:#2f6894;--priority-low-bg:#e6f0f8;--priority-normal:#5c6d67;--priority-normal-bg:#edf1ef;--priority-high:#99500f;--priority-high-bg:#fff0df;--priority-urgent:#b5363e;--priority-urgent-bg:#fde7e9}html,body{background:var(--paper);color:var(--ink)}button,input,textarea,select{font:inherit}button,select,input,textarea{transition:border-color .18s,background-color .18s,color .18s,box-shadow .18s}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible,[role=button]:focus-visible{outline-offset:2px;outline:3px solid #8bc8bc}.app-shell{grid-template-columns:244px minmax(0,1fr)}.sidebar{background:var(--primary);color:#e8f4f1;padding:22px 16px 16px}.brand{border-bottom:1px solid #3a6d61;justify-content:flex-start;height:72px;padding:0 10px 18px}.brand-lockup{flex-direction:column;gap:5px;display:flex}.brand-lockup img{filter:brightness(0)invert()}.brand-lockup small{color:#b8d9d2;letter-spacing:.02em;font-size:10px}.brand-symbol{width:38px;height:36px;display:none;overflow:hidden}.brand-symbol img{filter:brightness(0)invert();max-width:none}.nav-section-label{color:#9fc7bf;padding-inline:12px}.evaluation-label{border-color:#3a6d61}.queue{color:#d6e8e4;border:1px solid #0000;border-radius:8px;padding:10px 12px;position:relative}.queue:hover{color:#fff;background:#16594a}.queue.active{background:var(--secondary);color:var(--primary);font-weight:700}.queue.active:after{content:"";background:var(--primary);border-radius:1px;width:7px;height:17px;transform:skew(-39deg)}.queue em{color:#a9cbc4}.queue.active em{color:var(--primary);background:#fff}.profile{border-color:#3a6d61}.profile>span{background:var(--secondary);color:var(--primary)}.profile small{color:#a9cbc4}.workspace{background:var(--paper)}.topbar{border-color:var(--line);background:#fff}.topbar h1{color:var(--primary);letter-spacing:-.02em}.topbar h1:after{content:"";background:var(--secondary);vertical-align:-2px;width:7px;height:18px;margin-left:11px;display:inline-block;transform:skew(-38deg)}.topbar p{color:var(--muted);text-transform:none}.system-state{color:var(--primary)}.system-state>span{background:#3a9c70;box-shadow:0 0 0 4px #e0f2e9}.system-state b{color:#6b4b0a;background:#f9e9bc}.toolbar{border-color:var(--line);background:#f8fbfa}.toolbar label,.toolbar-sort,.toolbar button{border-color:var(--line);border-radius:8px}.toolbar label:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px #cbe9e388}.toolbar button:hover{background:var(--primary-soft);border-color:#9fc7bf}.toolbar .new-ticket{background:var(--primary);border-color:var(--primary)}.toolbar .new-ticket:hover{background:var(--primary-hover);border-color:var(--primary-hover)}.ticket-list{border-color:var(--line);background:#edf3f1}.list-head{background:#f8fbfa}.ticket-row{background:#fff;padding:15px 17px}.ticket-row:hover{background:#f2f8f6}.ticket-row.selected{background:#e5f3f0;box-shadow:inset 0 0 0 1px #a9d4cc}.ticket-row.selected:after{display:none}.ticket-meta strong{color:var(--primary)}.priority-signal{background:var(--priority-normal);border-radius:50%;flex:none;width:9px;height:9px;margin:4px 10px 0 0}.priority-signal.low{background:var(--priority-low)}.priority-signal.high{background:var(--priority-high)}.priority-signal.urgent{background:var(--priority-urgent)}.priority,.status-badge{white-space:nowrap;border-radius:999px;align-items:center;padding:3px 7px;font-size:9px;font-weight:700;line-height:1.2;display:inline-flex}.priority.low{background:var(--priority-low-bg);color:var(--priority-low)}.priority.normal{background:var(--priority-normal-bg);color:var(--priority-normal)}.priority.high{background:var(--priority-high-bg);color:var(--priority-high)}.priority.urgent{background:var(--priority-urgent-bg);color:var(--priority-urgent)}.status-badge.open{background:var(--status-open-bg);color:var(--status-open)}.status-badge.assigned{background:var(--status-assigned-bg);color:var(--status-assigned)}.status-badge.waiting_customer{background:var(--status-waiting-customer-bg);color:var(--status-waiting-customer)}.status-badge.resolved{background:var(--status-resolved-bg);color:var(--status-resolved)}.ticket-foot span{color:#4d625c;background:#edf3f1}.ticket-detail{background:#fff}.detail-head{background:#fbfdfc}.detail-kicker{align-items:center;gap:8px;display:flex}.detail-kicker>span:first-child{color:var(--primary);letter-spacing:.05em;font-size:10px;font-weight:800}.detail-head h2{color:#18342c;letter-spacing:-.02em}.detail-actions label{border-radius:8px}.detail-actions label:focus-within{border-color:#86bdb2;box-shadow:0 0 0 3px #cbe9e366}.detail-actions .resolve{background:var(--primary-soft);color:var(--primary);border-color:#a8d2ca}.detail-actions .resolve:hover{background:var(--secondary)}.ai-summary{background:#edf7f4;border-color:#c9e5df}.ai-icon{color:var(--primary)}.ai-summary p{color:#385a50}.ai-summary small{color:#5b766e}.message.outgoing{background:#f1f8f6;border:1px solid #b8dbd3}.avatar.agent{background:var(--secondary);color:var(--primary)}.internal-note{background:#fff7df;border-color:#ecd99a}.composer{border-color:#a9c8c1;box-shadow:0 4px 8px #0a46380a}.composer-tabs button.active{color:var(--primary);border-color:var(--primary)}.ai-draft{color:var(--primary);background:var(--primary-soft)}.send{background:var(--primary)}.send:hover{background:var(--primary-hover)}.modal{border:0;box-shadow:0 8px 8px #071f1940}.modal form footer .primary{background:var(--primary);border-color:var(--primary)}.login-page{background:var(--primary);position:relative;overflow:hidden}.login-page:before,.login-page:after{content:"";pointer-events:none;background:#cbe9e31f;width:180px;height:520px;position:absolute;transform:rotate(43deg)}.login-page:before{top:-220px;left:4%}.login-page:after{bottom:-260px;right:5%}.login-card{z-index:1;border:0;border-radius:12px;position:relative;box-shadow:0 8px 8px #041b1645}.login-brand{flex-direction:column;align-items:flex-start;gap:4px;display:flex}.login-brand small{color:var(--muted)}.login-icon{color:var(--primary);margin-top:36px}.login-card h1{color:var(--primary);letter-spacing:-.02em}.login-card form label div:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px #cbe9e388}.login-card form button{background:var(--primary);cursor:pointer}.login-card form button:hover{background:var(--primary-hover)}.login-card output{background:var(--primary-soft);color:var(--primary)}@media (max-width:1000px){.app-shell{grid-template-columns:72px minmax(0,1fr)}.brand-lockup{display:none}.brand span.brand-symbol{display:block}.brand{justify-content:center;padding-inline:0}.queue.active:after{display:none}}@media (max-width:640px){.brand span.brand-symbol{width:38px;display:block}.sidebar{background:var(--primary)}.topbar h1:after{display:none}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}
.nav-toggle,.nav-close,.nav-scrim,.detail-back{display:none}@media (max-width:1000px){.app-shell.detail-open .ticket-list{display:none}.app-shell.detail-open .ticket-detail{display:block}.evaluation-grid{grid-template-columns:1fr}.evaluation-detail,.app-shell.detail-open .evaluation-list{display:none}.app-shell.detail-open .evaluation-detail{display:block}.detail-head,.evaluation-detail>header{flex-wrap:wrap}.detail-back{border:1px solid var(--line);background:var(--surface,#fff);min-height:40px;color:var(--primary);cursor:pointer;border-radius:8px;flex:0 0 100%;order:-1;justify-content:flex-start;align-items:center;gap:7px;margin:0 0 12px;padding:0 12px;font-size:12px;font-weight:650;display:inline-flex}.detail-back:hover{background:var(--primary-soft)}.detail-back svg{flex:none}.ticket-detail>.detail-back{width:auto;margin:14px 0 0 14px}}@media (max-width:640px){.sidebar{z-index:60;overscroll-behavior:contain;flex-direction:column;align-items:stretch;width:min(86vw,300px);height:100dvh;padding:16px 14px 20px;transition:transform .22s;position:fixed;top:0;bottom:0;left:0;overflow-y:auto;transform:translate(-100%);box-shadow:0 0 44px #04140f66}.app-shell.nav-open .sidebar{transform:translate(0)}.queues{padding-top:3px;display:grid}.sidebar-bottom{display:grid}.sidebar-bottom>button{display:flex}.nav-scrim{z-index:55;cursor:pointer;background:#04140f7a;border:0;padding:0;display:block;position:fixed;inset:0}.brand{border-bottom:1px solid #3a6d61;justify-content:space-between;align-items:flex-start;height:auto;padding:2px 4px 16px}.brand-lockup{display:flex}.brand span.brand-symbol{display:none}.nav-close{color:#cfe3dd;cursor:pointer;background:0 0;border:0;border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;margin:-4px -4px 0 0;display:inline-flex}.nav-close:hover{color:#fff;background:#16594a}.queue{justify-content:flex-start;min-height:44px;padding:10px 12px}.queue span,.queue em{display:block}.queue span{flex:1}.nav-section-label{padding:18px 12px 5px}.theme-switch{grid-template-columns:repeat(3,1fr);gap:2px}.sidebar-bottom .theme-switch button{padding:9px 3px}.sidebar-bottom .theme-switch button span{display:block}.sidebar-bottom .profile{min-height:52px}.profile div,.profile svg{display:block}.app-shell{min-height:0}.workspace{flex-direction:column;height:100dvh;display:flex}.topbar,.toolbar,.global-notice,.filter-bar,.demo-warning{flex:none}.content-grid,.evaluation-wrap,.learning-wrap,.users-admin-wrap,.account-wrap,.loading-state{flex:auto;height:auto;min-height:0}.evaluation-wrap{flex-direction:column;display:flex}.evaluation-stats,.bulk-review-bar{flex:none}.evaluation-grid{flex:auto;height:auto;min-height:0}.topbar{gap:11px;height:auto;min-height:62px;padding:11px 14px}.nav-toggle{border:1px solid var(--line);background:var(--surface,#fff);width:42px;height:42px;color:var(--primary);cursor:pointer;border-radius:9px;flex:none;justify-content:center;align-items:center;margin-left:-6px;display:inline-flex}.topbar>div:first-of-type{flex:1;min-width:0}.topbar h1{text-overflow:ellipsis;white-space:nowrap;font-size:17px;overflow:hidden}.topbar p{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.system-state{flex:none}.toolbar{flex-wrap:wrap;gap:8px;height:auto;padding:10px 12px}.toolbar label{flex:100%;max-width:none;min-height:42px}.toolbar>button{flex:none;min-height:40px;display:flex}.toolbar .new-ticket{margin-left:auto}.toolbar-sort{flex:auto;min-width:140px;max-width:none;min-height:40px}.toolbar-spacer{display:none}.global-notice{gap:10px;padding:9px 14px}.global-notice button{flex:none;padding:4px}.filter-bar{gap:9px;padding:11px 12px}.filter-bar label{flex:45%;min-width:0}.filter-bar select{width:100%;min-width:0;height:40px}.filter-bar button{text-align:left;flex:100%;min-height:40px}.ticket-row{padding:14px 14px 13px}.evaluation-row{padding:13px 40px 13px 38px}.list-head{padding:0 14px}.detail-head{padding:16px 14px 14px}.detail-head h2{font-size:19px}.detail-actions{gap:7px;padding:0 14px 16px}.detail-actions button,.detail-actions label{height:auto;min-height:40px}.detail-actions select{max-width:none;height:auto;min-height:36px}.ai-summary{margin:16px 14px;padding:12px}.conversation-label{margin:18px 14px 12px}.message{margin:0 14px 14px;padding:13px}.internal-note{margin:0 14px 12px}.order-card{margin:0 14px 16px}.order-grid{grid-template-columns:repeat(2,1fr);gap:10px}.raw-mail,.review-form{margin-inline:14px}.ai-audit{margin:16px 14px}.evaluation-detail>header{gap:12px;padding:16px 14px 15px}.empty-state{padding:34px 18px}.message-attachments .attachment-grid{grid-template-columns:1fr}.composer{margin:0 14px}.composer textarea{height:120px;font-size:16px}.composer footer{flex-wrap:wrap;gap:7px}.composer-from{flex:100%;order:3;margin:0}.editor-surface{min-height:150px;max-height:38vh;font-size:16px}.editor-toolbar{padding:5px 7px}.editor-toolbar button,.toolbar-attach{width:34px;height:34px}.modal-backdrop{z-index:70;padding:10px}.modal{max-height:calc(100dvh - 20px)}.modal>header,.modal form{padding-inline:16px}.modal form footer{flex-wrap:wrap;gap:8px}.modal form footer button{flex:auto;min-height:42px}.modal form footer .resolve-hint{flex:100%;margin-right:0}.users-admin-wrap{padding:12px}.users-overview{flex-direction:column;align-items:flex-start;gap:12px;padding:14px}.managed-user-row{grid-template-columns:36px minmax(0,1fr);gap:9px 10px;padding:12px}.managed-user-row select,.managed-user-row>button,.last-login{grid-column:2/-1}.managed-user-row select{width:100%;height:40px}.managed-user-row>button{min-height:38px}.account-wrap{padding:12px}.account-body{padding:14px}.signature-row{grid-template-columns:1fr}.account-footer{flex-wrap:wrap;gap:9px}.account-actions,.folder-create{flex-wrap:wrap}.folder-create button{flex:100%;justify-content:center}.learning-wrap{padding:12px}.learning-intro{padding:14px}input,select,textarea,.bulk-review-bar select,.evaluation-list-head select,.managed-user-row select,.managed-user-identity input,.modal input,.modal select,.modal textarea,.filter-bar select,.review-form select,.review-form textarea,.account-form input,.account-form select,.user-create-card input,.user-create-card select,.signature-paste textarea,.password-field input{font-size:16px}.modal input,.modal select,.account-form input,.account-form select,.user-create-card input,.user-create-card select,.password-field{height:44px}.review-form select{height:42px}.evaluation-list-head select,.evaluation-list-head button{height:34px}.evaluation-list-head button{width:34px}}@media (max-width:400px){.topbar p{display:none}.detail-head h2{font-size:17px}.order-grid{grid-template-columns:1fr}.login-card{padding:24px 20px}.login-page{padding:16px}}